FAQs

Frequently Asked Questions

  • Our international flight booking process begins with gathering your travel details: desired destination, travel dates, and passenger information. You can initiate this through our website, by phone, or in person at our office.
  • We then search for the most suitable flight options from our extensive network of airline partners, considering your preferences and budget.
  • Once you select a flight, we'll guide you through the payment process, which can be completed via various methods, including cash, card, or mobile money.
  • Regarding documentation, you'll generally need a valid passport with at least six months of validity remaining. Depending on your destination, a visa may also be required. We can provide guidance on visa requirements and assist with the application process. For some destinations proof of onward travel may also be required.
  • We'll provide you with your e-ticket and any necessary travel advisories. We also advise that you check the destination countries current travel regulations, as these can change rapidly."
  • Yes, we specialize in organizing travel for large groups. We understand the complexities of coordinating group travel and offer tailored solutions to ensure a smooth and efficient experience.
  • Our services include:
    • Dedicated group travel specialists.
    • Negotiated group discounts on airfares.
    • Assistance with coordinating travel itineraries.
    • Management of group bookings and ticketing.
    • Support with travel logistics and coordination.
  • The benefits of using Berakah Travels for group travel include:
    • Cost savings through group discounts.
    • Reduced stress and hassle through our expert coordination.
    • Personalized service and attention to detail.
    • Reliable support throughout the travel process.
  • Customer safety is our top priority. We partner with reputable airlines and travel providers that adhere to strict safety standards.
  • In case of travel disruptions, such as flight delays or cancellations, we provide prompt and reliable assistance. Our team is available to:
    • Provide real-time updates on flight status.
    • Assist with rebooking flights and making alternative travel arrangements.
    • Offer guidance on travel insurance and claims.
    • We also keep our clients informed of any travel advisories or safety concerns related to their destinations.
  • We highly recommend that all travelers obtain comprehensive travel insurance to protect themselves against unforeseen events.
  • We offer a variety of convenient payment options, including:
    • Cash payments at our office.
    • Credit and debit card payments.
    • Mobile money transfers.
  • We strive to be transparent about any associated fees. Any applicable fees will be clearly communicated to you during the booking process. Credit card transactions may incur a small processing fee. We will always inform you of the total cost before finalizing your booking.
  • Yes, we aim to be a comprehensive travel solution provider. In addition to air ticketing, we can assist with:
    • Hotel bookings: We can help you find and book accommodations that suit your needs and budget.
    • Travel insurance: We offer a range of travel insurance options to protect you against unforeseen events.
    • Visa assistance: We can provide guidance and support with visa applications.
    • Depending on our current offerings, we may also provide tour packages. Please contact us to see what tour packages we have available.
  • Our goal is to simplify your travel planning and provide you with a seamless and enjoyable experience.